£250
Online free-carriage threshold
Website orders benefit from a £250 free-carriage threshold for UK mainland delivery, subject to product exclusions.
UK mainland · Qualifying productsReturns Policy
Trade customer supportDELIVERY, SHIPPING
DELIVERY, SHIPPING
& RETURNS.
Find carriage information, delivery services and the steps to follow if you need to return a product.
Carriage at a glance
Shipping costs.
Free-carriage thresholds apply to qualifying UK mainland orders. Oversized or heavy products and other destinations require separate consideration.
Over £300
Free UK mainland carriage
Other qualifying UK mainland orders over £300 benefit from free carriage, subject to product exclusions.
UK mainland · Qualifying products£11.40
Standard carriage charge
Orders below the applicable free-carriage threshold are charged £11.40, subject to product and destination exceptions.
Below the free-carriage thresholdFree carriage has product and destination exclusions. See the information below for oversized goods and deliveries outside the UK mainland.
Oversized or heavy products
Certain products, such as aluminium RIBs, are excluded from the free-carriage offer because of their size or weight. These are charged separately. We will let you know before the goods are shipped if your order is affected.
Highlands, Islands and Ireland
Delivery prices are available on request. Free delivery may be available, but eligibility depends on order value, dimensions and weight. Contact our team for the arrangements applicable to your order.
Plan your delivery
Delivery services.
Speak to the team if timing is important, so the available service can be confirmed for your order and destination.
48-hour service
Orders are shipped on a 48-hour service.
24-hour service available
A 24-hour service is available in accessible areas. Contact us to check availability for your destination.
2–3 days
Delivery takes 2–3 days and depends on when the order is received.
Same-day dispatch. We dispatch 95% of orders received by 3pm on the same day. Delivery service times apply after dispatch. If your order is urgent, contact our team to discuss the available service.
Product issues & returns
Let’s resolve it.
Contact us before sending anything back.
We operate a back-to-base returns policy and only accept returns with an authorised returns number.
Speak to our team
Call or email us about the product and the issue. Obtain an authorised returns number before returning the item.
Arrange the return
Follow the instructions provided by our team for the back-to-base return.
We work to resolve the issue
Once the item is back with us, we normally resolve the issue within two working days. Supplier terms and the need to involve a supplier can sometimes extend this timeframe.
Warranty periods and supplier terms
Warranty periods follow the relevant supplier’s specifications. If you’re unsure which warranty applies, contact us for advice. We are bound by suppliers’ own terms, which can affect the time required to resolve an issue.
A question about your order?
Our team can help with delivery arrangements, product issues and returns enquiries.
