We try to be as flexible as we can, if you have an issue with any product we have supplied then please ring or email us. We work on a back-to-base return policy and we only accept returns with an authorised returns number. Once it's back with us we will resolve the issue as quickly as we can (normally within 2 working days). We are bound to our supplier's own terms and sometimes we have to wait longer than we hope, if this is the case, we will do everything we can to reduce the impact on you and your customer.
Please note: If you are an end-user who has bought one of our products through one of our customers, you will need to contact them to resolve your issue, it may well end back with us but we need to manage the process through our customer.
Warranty periods are as per our supplier's specifications, if in doubt, let us know and we can advise.
Our shipping costs are so convoluted we couldn't even write all the permutations down!
Essentially, Orders over £300 benefit from FOC carriage (UK Mainland), if you order on this website it's only £250 to get a free carriage! If your order value is below the threshold for free carriage it's £11.40 (correct July 22). However, certain sized products are too big or heavy to offer free carriage on and would be separate from this offer, these then need to be charged separately, for instance, aluminium RIBs. If an item you have ordered falls into this category we will always let you know before goods ship.
If you are in the Highlands, Islands or Irelands, delivery prices are available upon request. We do offer FOC delivery to you as well but it's harder to determine based on value, dimensions, weights and whether the courier is in a good mood or not. We spend a lot of time and effort driving down our shipping costs so we promise it will be highly competitive.
We ship everything on a 48 hr service. 24-hour services are available in easy-to-reach areas, Customers in the Highlands, Islands and Irelands are going to be 2/3 days and will rely on when an order is received.
We are pleased to say we ship 95% of orders received by 3 pm on the same day.